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Webhook not giving events to slack.com

Geir Wiksen Apr 07, 2014

I have added webhook events on all transitions i want notifications in slack.comon. But I'm not getting any updates. Can anyone please assist?

I previously had "all events" checked, but then I only got notifications when resolution status was changed, which is why i added hooks for transitions instead.

These are the settings for the webhook: http://imgur.com/1HzU2vj

32 answers

15 votes
Julien Bouquillon Dec 02, 2014

Hi, we really need to be notified of JIRA issues comments on slack. is it possible ?

9 votes
Duppy Proctor Oct 11, 2014

I filed a support request with Slack.com and got this answer:

"Our JIRA integration will currently only post events when:

  • a new issue is created
  • an issue is updated:
  • to 'Resolved'
  • to 'Done'
  • from 'Resolved' to 'Closed'
  • to 'Reopened'
  • from 'Done' to 'In Progress'
  • from 'Done' to 'To Do'

{snip}   We're planning to add more events in the future, sorry for the current limitations.

"
To be more clear - We have a status value called "Ready for QA", but slack only recognizes a change of satus to 'resolved' or 'done' so we don't get the post.
I've asked for an ETA on new events.  no response yet.
4 votes
Paweł Chalacis Jul 02, 2014

Same for me - webhook works only for issue creation / resolution (from default settings) but is not triggered as a post transition event.

+1 experiencing the same problem

3 votes
Sumit Kumar Jan 14, 2016

There are all kinds of events listed in JIRAs webhook settings, yet, none of them seem to trigger the slack webhook sad

2 votes
David Nicholson Atlassian Team Aug 15, 2014

This seems to be an issue with Slack, you can confirm that the webhook is firing by using http://requestb.in/, however it is not getting handled on the receiving end.

2 votes
Nick Peirson Sep 22, 2014

@David Nicholson [Atlassian], I'm seeing the same problem and I used http://requestb.in to test the webhook. The webhook is definitely triggered, but the JSON payload is truncated, which is why I assume nothing shows up in Slack. Can you take another look into this please?

2 votes
Nick Peirson Sep 22, 2014

To add further to this, I just pushed a very minimal ticket through a transition that would trigger the hook and it showed up, so it seems like there's a limit on the size of the JSON body.

2 votes
Bettina Mindt Oct 09, 2014

@David Nicholson [Atlassian] Is there any news on this issue? Is this a JIRA or Slack problem?

2 votes
Bryan Alexander Jan 24, 2015

+1 in experiencing this issue

1 vote
John Dyer Jan 07, 2015

Anyone get any updates from Slack on this?

1 vote
Travis Rowland Jan 11, 2015

We have the same problem, we couldn't even get comments to show up in HipChat either. It seems like a JIRA limitation.

1 vote
Tino Decker Jan 21, 2015

Any solution on this. We also have the same problem. Nothing shows up in slack.

1 vote
Minwoo Park Feb 04, 2015

I had same problem, so I made hubot do that for me.

https://github.com/mnpk/hubot-jira-spy

JIRA hook hubot, and hubot chat the comments to slack.

1 vote
Julien Bouquillon Mar 26, 2015

Moving to github solved the issue for me

1 vote
Adolfo Guzman Aug 13, 2015

We have JIRA and Slack integration work intermittently.  One week JIRA sends the full payload over to Slack, then stops another week.

1 vote
ks yun Sep 15, 2015

Simply created in Python.

JIRA Webhook -> Flask -> Slack Incoming Webhooks

https://github.com/Kisung/jira-comment-slack

1 vote
Ash Bryant Oct 08, 2015

Would love to see this Webhook released... It would make JIRA more friendly with non-JIRA teams...

1 vote
Alex Medved Oct 19, 2015

Take a look at Jirassimo notifications for JIRA, it has integration with Slack among the other messengers. You can choose events or can make a scheduler to have own event and use it as a reporting service.

1 vote
Ken Peters Nov 10, 2015

Our integration was working fine but when we changed to a different slack channel, it stopped entirely.  We have re-created the integration several times with no success in restoring the feed.  Not much help, but more evidence that there still is a problem.

1 vote
Chris Collis Nov 23, 2015

I tried to setup an integration with a WebHook today but it doesn't work, requestb.in shows the JSON payload is cut short, seems like a JIRA problem??

1 vote
Adolfo Guzman Jan 15, 2016

JIRA / Slack integration issues is caused by a bug in JIRA HTTPS Webhooks.  Upgrading to JIRA 6.4 fixes it.https://jira.atlassian.com/browse/JRA-44769

1 vote
Sean Og Travers May 05, 2017

After updating to JIRA version 7.3.3, our JIRA -> Slack integration via webhooks has stopped working. I've used requestbin to identify any potential issues with the request. 

It appears the the request payload is being truncated to 7495 characters, meaning that the json being sent to Slack is invalid. Is this an known issue?

0 votes
Florian Huber Aug 11, 2014

This problem still exists (in Jira On-Demand). I really would like to get any updates, e.g. assignments - in order to get rid of our email notifications.

So far, the beauty of webhooks is not fully approachable.

0 votes
Terrance MacGregor Aug 15, 2014

100% agree. Jira on Demand is not sending updates into Slack.com. Would love to see this working.

0 votes
Nestor Toro Mar 26, 2015

Greetings. The problem still exists as of 3/26/2015. I don't see comments being pushed to Slack. What is the status of this issue? Is it a JIRA or Slack problem?

Piyush Jul 17, 2017

That's the issue as 'JIRA CONNECTOR from SLACK TEAM".

 

Do the below:

1. Enable 1st and 3rd option of Additional Notifications in Slack -> JIRA configuration

2. Un-Check Comment update/delete/create in JIRA webhook configuration

3. Enable issue 'update'

 

Test and enjoy !!

Thomas McHugh Jan 23, 2018

Unfortunately this fix doesn't work for me.

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