We want to start over the Jira - How to I restart it?

Nissim Ariel
Contributor
January 19, 2025

and another thing  - How can I give teams access to previous Jira ?

4 answers

1 vote
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2025

Hello @Nissim Ariel 

If you want an empty Jira instance that has no projects, no customizations, and no data, then you can start a new Jira subscription.

An Organization Admin could add a new Jira subscription to your Organization, specifying a new URL for that new subscription.

Starting a new subscription will leave your original subscription intact. All the data and configuration will be unchanged by adding a subscription.

To give users access to that data refer to this documentation.

https://support.atlassian.com/user-management/resources/

Nissim Ariel
Contributor
January 19, 2025

It doesnt work for me because we upgraded the subscription to premium

so we want it.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2025

What doesn't work for you?

What steps are you trying to execute, exactly? What results or messages are you getting in response to those steps?

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 19, 2025

Hi Nissim,

Welcome to the community :) 

I understand you would like to reinvite users to your jira.

By previous Jira do you mean jira in another cloud instance ?

- Please check if the cloud instance is active

- if yes you can https://support.atlassian.com/user-management/docs/invite-a-user/ ( invite the user to the Jira) you need to be the org admin to do so 

- After invitation you can give product access to jira : https://support.atlassian.com/user-management/docs/give-users-access-to-products/

After this is sorted you can then add them to projects and give them permission 

Thank You,

Prachi

0 votes
Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2025

Hello @Nissim Ariel 

Can you elaborate why you want to "restart" Jira?  

Nissim Ariel
Contributor
January 19, 2025

Hello, we have been throughout reorganization

Robert Wen_Cprime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2025

This sounds like your company reorganized and you want to set up Jira to reflect that.  That might mean the creation of new Projects and moving active issues to those projects and archiving the old projects.  I wouldn't archive the projects if your teams need access to them, but probably change the project name to include something like "(LEGACY)" or "(pre-reorg)".

0 votes
sanam malleswari January 19, 2025

Hi @Nissim Ariel

What's previous Jira means?

Nissim Ariel
Contributor
January 19, 2025

I mean after restarting 

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