We no longer have access to the scrum/jira project

[Adrien Compare]

It's been 2 months since we last logged in to our course project. We both no longer have access to the jira page, however we do have access to the confluence page. How to solve this problem?

[Nikola Perisic]

Welcome @Adrien Compare 

You might need to take a look at this page: https://community.atlassian.com/t5/Jira-Product-Discovery-questions/I-no-longer-have-access-to-all-my-projects-on-Jira-please-help/qaq-p/2730851

This also applies for Jira even if it's for JPD.

[Adrien Compare]

We think we understood the problem but we don't know how to solve it except paying. During a class the teacher wanted us to create a jira board with all the students. Following that, jira wanted us to pay so we deleted the board. Now we don't have access to any board of the account but we can see the tickets. When I connect to it I have this message

[Nikola Perisic]

What is the message of the error if that aint a problem asking?

[Adrien Compare]

We both now have this message, I'll translate it for you:

Sorry, you can't view this page
This page is for Jira users only. Contact your administrator to request access to Jira.

Continue to JIRA Home
Learn more about project types and users
or
Contact your Jira administrator to request access to the application.



We can't contact the service because we are using the free version. Do you have a way to contact them?

[Nikola Perisic]

Do you have a Jira administrator in your company? Because they need to give you the product access for Jira.

[Adrien Compare]

I am the administrator and creator of this project. There are only 2 of us...

[Nikola Perisic]

You need to check your User management and also when you click on users to see if for Jira product you have the toggle ON or OFF.

[Adrien Compare]

Is this user management because I can't click on users

[Nikola Perisic]

No, you need to click on the Settings (cog wheel) and then select the user management. But since this is the team-managed project, you may not have the User management.

[Adrien Compare]

What should I do here?

[Nikola Perisic]

ok, click on the user and check for the products, such as Jira

[Adrien Compare]

Alright, I got that. Now what?