I no longer have access to all my projects on Jira please help

[Eseohe Asuelimen]

Dear Team,

I urgently need assistance with retrieving all my projects on Jira. My plan was automatically upgraded to the standard plan. When I couldn't pay and it expired, all my projects and most functionalities in my Jira account disappeared.

I would like to continue using the free version for now until I can subscribe to a plan. I don't mind deleting some users if necessary. My primary goal is to recover my projects.

The attached photo indicates that I should contact my administrator, but I am the administrator and currently have no access.

Please help.

Thank you.

[Sagar · Accepted solution]

Hi @Eseohe Asuelimen It's better you reach out to the Atlassian support on https://support.atlassian.com to get quick assistance for this issue, also can you check in the product access page if you have have the appropriate permissions

https://your-site-name.atlassian.net/jira/settings/products/jira-product-discovery/access

[Tanguy Crusson]

@Eseohe Asuelimen I'll second what @Sagar just said: you'll have to ask the support team to reactivate your trial - from there you'll have 14 days to downgrade to free.

Don't worry your data will still be there, you haven't lost anything. 

[Eseohe Asuelimen]

Thank you so much. I haven't gotten a response from support ever since I reached out  to them. Is there any other way I can get them to respond?

[Jonathan Blackburn]

I think I've had this exact problem!

Try this:

1. In the left nav in the project context, go to project settings
2. Click on people
3. Make sure that a group that you're a part of is selected with the appropriate role/permissions
4. Refresh

It's worth checking what the default people/roles are newly created projects. You'll probably want to make sure that there's someone from central admin.

[Anu Issac]

There is a chance that you are no longer part of the User Group or Role who can access the required Project. @Eseohe Asuelimen