I have a user who is receiving "We couldn't create the subtask. Check your connection, then give it another try", when attempting to add a subtask to a software project board. Any ideas on how to tackle this? User is able to traverse Jira in every other regard.
Dan A. - VARIDESK
Welcome to Atlassian Community!
I understand that a specific user is facing an error when trying to create a sub-task from a specific issue in a board. Is it correct?
Please, provide us the following information so we can better troubleshoot the problem:
- Are there any other users facing the same problem?
- Is the problem happening when the user tries to create the sub-task directly in the issue instead of using the board like in the screenshot below?
- Is the problem happening only for a specific issue in the board or is it happening for any issue?
- Can you confirm if the sub-task issue has any required fields? The following bug causes an error if you try to create a sub-task with required field:
Let me know if this information helps.
Thank you for the information.
Since you are being able to avoid the issue outside your network, I recommend you to check with your infra team if the Cloud IP Addresses and Domains are properly whitelisted in your firewall and proxy:
Once you whitelist it, please let us know if the problem keeps happening.
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