Thanks for the answer. Can you help me fill in more details regarding the type of account each can/should have?
It seems to me that to be a Watcher, you must have Browse Projects permission. However, to be a Request Participant, you don't need that permission, you just need to be in the Service Desk customer list.
Thus, it is possible to add a customer as a Request Participant to a Service Desk issue successfully, but that same customer could fail to be added as a Watcher.
Do I have that straight? We've recently spawn more Service Desks and have run into this recently.
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