A participant is someone who has contributed, or been named by an agent.
A watcher is someone tagged into an issue. They don't have to have contributed, they can watch it themselves and anyone with "manage watchers" can add people.
Thanks for the answer. Can you help me fill in more details regarding the type of account each can/should have?
It seems to me that to be a Watcher, you must have Browse Projects permission. However, to be a Request Participant, you don't need that permission, you just need to be in the Service Desk customer list.
Thus, it is possible to add a customer as a Request Participant to a Service Desk issue successfully, but that same customer could fail to be added as a Watcher.
Do I have that straight? We've recently spawn more Service Desks and have run into this recently.
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