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Watched issue disappear from dashboard gadget when Note is added

Scott Seyforth
Scott Seyforth
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Nov 20, 2023

I have added a new field to my thickets 'Note'.  When new 'Notes' are added to existing tickets they disappear from my 'Watched Issues' gadgets on my dashboard.  If I create a new ticket and put a note in when created, the ticket will display properly.  

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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Nov 21, 2023

Hi @Scott Seyforth and welcome,

it's weird. Please verify that there are not some automation that perform that action on ticket update.

Fabio

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Scott Seyforth
Scott Seyforth
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Nov 22, 2023
  • Fabio, it is very weird. But we don't use any automation. 
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