Watch Share How do you convert a JIRA project to a JIRA Service Desk?

Is possible to convert a JIRA project to a JIRA Service Desk project?

3 answers

3 votes

Go to the project admin screen and Enable Service Desk under the Service Desk tab.

Hi Daniela,

Perhaps this article can help you out: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together

Please note:

  • Create a service desk for an existing JIRA project - This option is ideal if you've already been using JIRA in a help desk capacity (for example, to fill IT requests, etc.). When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk.

Please let us know if you have any other question about it.

Cheers!

Sorry for digging up that old thread, but I have the exact same problem. I've read the whole article Daniela posted but I don't see, where you create the Service Desk for an existing project. All I can do is create a completely new Service Desk.

Also, I don't have a "Service Desk tab" on the administration oanel of a project.

Greetings, Simon.

 

//edit

Never mind, I got it. turns out you have to be JIRA Admin AND Service Desk Agent in order to convert a project to SD.

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