Perhaps this article can help you out: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together
- Create a service desk for an existing JIRA project - This option is ideal if you've already been using JIRA in a help desk capacity (for example, to fill IT requests, etc.). When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk.
Please let us know if you have any other question about it.
Sorry for digging up that old thread, but I have the exact same problem. I've read the whole article Daniela posted but I don't see, where you create the Service Desk for an existing project. All I can do is create a completely new Service Desk.
Also, I don't have a "Service Desk tab" on the administration oanel of a project.
Never mind, I got it. turns out you have to be JIRA Admin AND Service Desk Agent in order to convert a project to SD.
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