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Visibility of field ACTUAL End

Alina_Seitan-Todosiciuc

We have added 2 new fields(made them visible): Start Date and Actual End.

The fields are visible for all users on open items only.

In state closed the field Actual Date is not displayed at all(only for administrators it is visible).

Can anyone help me out with the reason and how to repair this?

Accepted answers

Fazila Ashraf

Hi @Alina_Seitan-Todosiciuc

Can you check whether those users who do not see that field have 'edit issue' permission?

The fields that are not populated only show up for the users who have the Edit permissions. If a user doesn't have the Edit Issues permission, they can't populate the empty fields, and will only see what's already populated.

See https://confluence.atlassian.com/jirakb/why-can-t-i-see-certain-fields-on-the-view-issue-screen-in-jira-1318881280.html#:~:text=The%20fields%20that%20are%20not,only%20see%20what's%20already%20populated.

Hope this helps!

All comments

Tomislav Tobijas

Hi @Alina_Seitan-Todosiciuc ,

Can you share some additional information on this? For example:

Are you using software or a business project?
Are you using company-managed or team-managed project?
When you say "...fields are visible for all users on open items only...", what exactly does that mean? (screenshots might be helpful here)
When talking about 'displaying' the field, are we talking about board view, issue view, issue navigator, or something else?

This might help find the root cause of the issue.

Cheers,
Tom

Rebekka Heilmann (viadee)

Screens are not dependent on the Issue's state but only their issue type. So I don't know of any setting that would cause such behaviour.

Can we just double check that:

You are viewing the Issues in the "normal" Issue view (window or full screen)? Maybe just provide a screenshot
The open and closed Issues you are looking at are from the same project?
The fields have values in all cases and/or the fields are in the context section of the issue layout?

Alina_Seitan-Todosiciuc

Thank you for your answer. We are using SW Project.

This is how my colleagues see the item.

This is how I see it

I am checking in issue view. I do not have field make to be hidden if it is empty btw

Alina_Seitan-Todosiciuc

Yes the open and closed items are from same project.

If I check the close items with my account all good .. If I ask colleagues...they cannot see the field.

Fazila Ashraf

Hi @Alina_Seitan-Todosiciuc

Can you check whether those users who do not see that field have 'edit issue' permission?

Hope this helps!

Alina_Seitan-Todosiciuc

It Is possible that this is the root cause..but I do not understand why it is like this... We have added the restriction for users(except LACE admin) to not be able to edit closed items...but I would expect to see it as I see the START Date Field. I will check later on the link..thank you very much

Rebekka Heilmann (viadee)

Check out @Fazila Ashraf 's answer. With the Screenshots you provided it makes total sense!

Tomislav Tobijas

I believe what @Fazila Ashraf might be the case here. Additionally, admins can restrict editing issues when they reach a particular status by using workflow properties: Use workflow properties

This is usually configured on statuses in 'Done' category (a.k.a. 'green statuses') so no additional edits/updates can be made. By using these workflow properties, you can still grant some users permission to edit the issue (e.g. Administrators), while others will only be able to view the issue.

Hope this helps.

Cheers,
Tom

Fazila Ashraf

This is not tied to this particular field but all empty fields to which a user do not have access to edit will not appear in the view screen for them.

Yeah, i am not ok with such behaviour either but this is how it works

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