View notification

One of the Ideas that came across my mind is "do we have an option to receive an email notification each time the customers “view” the ticket or open on its link", the customers may not comment or do any changing in the ticket status

if yes, how?

hopefully i can contribute always and provide my ideas and questions

1 answer

0 vote

No.  JIRA does not track "view issue".

It would be an utter nightmare for the end users - just wandering around doing my job results in hundreds or even thousands of effective "view" events during a normal day.  It would be absurd to overload your server tracking them all, and your users would simply spam filter the lot.

If you genuinely want to do this sort of tracking, do NOT try to do it in JIRA.  Do some log analysis on the web-server instead.

Now, I can understand this if you're using Service Desk and you only want to know when a customer visits an issue, that is a bit more sane as a requirement, but JIRA still doesn't do it, you'd need to write something to catch it.  Either a plugin to capture it, or you could inject some javascript that pokes the "event" over to some other server that can run something to catch events.

Thank you very much for your answer it is very clear. do you know if there is a mobile application for JIRA that we can install in order to track our tickets. if we cant access the webpage.

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