We are currently pulling issues out of our mailbox and auto-creating accounts for the sender of the mail so they can follow up as a watcher. However we would also like to be able to mail an issue to an existing user so they have an overview of what's being done, description, ...
But we don't want the user to use a JIRA License as it's only for viewing and the user base is quite large. Is this possible? And how to achieve this?
Currently a user without a License gets a login page when trying to open an issue.
You can make a project public to anonymous viewing, so people without a jira account can still view the different issue.
Just as the group Anyone to the permission Browse project in your permission scheme.
I'm afraid they will not agree to make our issue tracker public for viewing as it is an On Demand instance. I am able to login but as soon as I open any JIRA view I get this login window.
I guess you need an account with JIRA License to be able to view issues in JIRA?
If the group anyone has Browse Project permission on you project you don't need a Jira user account to see the issues. (They won't be able to edit or comment on them)
If your company will not allow a public project for those issues you could create inactive users for the people you want to inform and add them to the watchers. You can then add the watchers in your notification scheme so they are getting informed of any important changes.
To bad you are using OnDemand otherwise you could use the Email this Issue plugin (https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)
I can recommend the following plugin for Support: Issue Viewer
With this plugin, you can give each customer a view of a issue, but it only needs one support user.
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