I created an automated query where it states whenever this ticket is in a specific status and the ticket has not been updated more than 30 days, this ticket shall be marked completed with a comment: "No response from a client".
Below is the query:
status = "Resolved by Tech" AND updated <= "-30d"
For some reason, Jira Software automatically mark the ticket as completed with a comment once the status is set to "Resolved by Tech" and the ticket has been updated way less than 30 days.
What's wrong with this query?
Hello @Andrew Graves
If you want track issues without updates since 30 days or more maybe you should query :
updated >= 30d
So your query should be : status = "Resolved by Tech" AND updated >= 30d
Let me know if my answer is right or if I misunderstood something :)
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You get the same outcome when you inverse the sign, that strange.
You already tried :
status = "Resolved by Tech" AND updated <= startOfDay(-30d) ?
Maybe you can try UpdatedDate <= -30d too (my bad, for my, your first query is working well)
Else if it's a bug from Jira, you can try to create a new filter (if you use it in a board or I don't know)
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I haven't tried using "startOfDay" in the query yet. I just added it in another Jira project for testing and see how that goes with a test query showing this (see below):
status = "Resolved by Tech" AND updated < startOfDay("-1d") ?
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Nice, let me know if this function works in your case, I'm curious.
startOfDay(-1) will return, in theory, all issues of yesterday. If you want to include today, you can switch for endOfDay(-2) (or -1, I don't remember)
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So far it does look like it is working. I need to do additional testing to confirm for sure.
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