Hi,
we use automations to "route" Tickets from our JSM project to our JS project.
Currently we use a custom field called "Service Team" which gets set in JSM and an automation that can be triggert by our it operations team to route to the corresponding project in Jira Software.
I tried to change the automation, so that it uses the new Jira Teams field, instead of the custom field.
I am unable to find the field in the issue fields condition.
Any idea how to access the field in jira automation? I cant seem to find anything in jira smart value documentation.
You can access the team field like so: {{issue.team}}
by issue.team.title you will get the name in clear text
Thanks!
I also found out you can use the UUID from
//atlassiandomain/jira/people/team/<ID> and put it into a JQL Condition.
Smart Value is a bit easier to read, tho.
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You'll also get the id with {{issue.team.id}}
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I think I have the same problem - I am unable to locate the Team field in the automation tool as I need to have this set via JQL search - but I am unable to create the advanced script.
I can see that the actual Teams value for Team A would appear to be the value within the URL but its the missing team field itself that the following does not work for.. so I am a but stuck here.
{
"fields": {
"TEAM": "c454534e04e-34558-425581-9ca5b-555d5555540133335",
}
}
Not sure what string to use to represent the Teams value from the the overall JIRA cloud set-up?
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Hi Dan
Have tried also using "Team":"team id" found this not working.
Then tried
{"fields":
{"customfield_10001":"ee868bdf-7948-4e29-9d95-3cd56acf2976"
}
}
which works as expected :-)
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