I do not want to use the general "Issue Updated" from Jira since it causes my Jira installation to be verbose towards being spammy. Instead I rely on using "Issue Commented" and that works most of the time.
Jira has the annoying happit of sending an "Issue Updated" instead of "Issue Commented" whenever a customer sends an email with any kind of attachment. This means that all the customers who attach an image as part of their signature will cause Jira to send an "Issue Updated" instead of the Commented. The result is that I cannot get my AutoTransitionListener to reopen cases, jump out of the status "Waiting for customer" etc.
My idea was to use the Groovy Script Runner to issue the "Issue Commented" whenever an update included both an attachment and a comment, but I am all new to the script runner.
Unfortunately I cannot find the syntax for verifying that "There was a comment" as part of the update.
As far as I can see in various documentation, this would verify that there is an attachment in the update : "attachmentManager.getAttachments(issue).size() >= 1" or perhaps this could be used "issueFunction in hasAttachments ()".
But I cannot find an example of how to verify if this particular update had a comment in it?
Any assistance would be highly appreaciated.
Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs