Using a Scriptrunner email handler, we would like to prefill the label field at ticket creation.

[Bob Vasey]

We have a Scriptrunner email handler set up in JIRA and working as it should. Now we would like to prefill a specific value in the label field within the initial JIRA ticket creation process.

Does anyone have an example? Of even something similar?

[Nic Brough -Adaptavist-]

There's a console based script for setting labels over at https://library.adaptavist.com/entity/update-the-labels-for-an-issue-in-jira - it should be quite easy to adapt to be part of an email handler.

[Djiga Sene]

If i understand when creating a ticket, you want to prefill values in the standard field labels.

If so, you can do it with behaviours (Script Runner).

def values = ["TEST-1", "TEST-2"]

getFieldById("labels").setFormValue(values)

[Nic Brough -Adaptavist-]

I'm afraid that won't work - it's a Behaviour, not code to be used in a scripted email handler.