I have installed Jira Software v7.10 in my windows machine. I'm trying to set up
I got connection timeout error as below
Please help me to setup SMTP mail server using gmail in my localhost. Thanks in advance!
This question is a bit old, but as my previous instance of Jira Service Desk crashed when my company "updated" my computer at the exact sametime I was doing an update to JSD, I lost everything...thus I have had to redo everything. I was redoing my gmail settings and found that what I had previously put in was not working. Seems as if Google has changed their policy and is now requiring a Google App Password. It was very easy and worked like a charm.
Firstly, 587 is now the default port. Below is pic of settings.
Below is the content from the Google help page:
Note: If you use 2-Step-Verification and are seeing a "password incorrect" error when trying to access your Google Account, an App Password may solve the problem.
Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Good Luck and hope this answer helps someone.
For Service Provider, if you don't need custom, select the google predefined one.
Also when you login to that google account, does your account have 2-Step Verification turned on? If it does, Jira won't be able to login to this account. You might want to confirm you can login to this gmail account first, and then go to the link https://myaccount.google.com/security?utm_source=OGB&utm_medium=act#signin
If 2-Step verification is turned on, you are probably going to have to disable this in order for Jira to be able to login to this account with just a username and password.
Also, it might help to set the reply-to email address as the same email address.
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