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Users not able to download Xporter report

I have built a report and uploaded it to the Xporter Templates.  Xporter is enabled for all projects and users.  I have a reporter and an assignee both unable to download their  individual one-issue report.  Others on my team can download single and multiple issue reports with no issue.  

One team member selects Export and gets nothing.

Another team member selects, Export, then Xporter and he gets a pop-up box with 5 fields which will not allow hime to select anything and cant go any further.

I am baffled.


1 answer

1 vote
José Domingues [Xray]
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 21, 2020

Hi Lou, 

Can you please contact our service desk? This issue needs to be analyzed, as we need more data. 


Best Regards,

Team Xporter

Hi Jose,

did you find the solution? I am struggling with the same problem.

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