User workload report not showing issues

I have a project with a number of issues assigned to a specific user. All issues are "In Progress" and have time estimates. When I attempt to generate a user workload report for the assignee, JIRA tells me that "There are no unresolved issues assigned to the specified user." What are the conditions that need to be met for issues to be pulled into the user workload report?

3 answers

1 accepted

Ah I figured it out. The field configuration of the project was hiding the "Resolution" field, which apparently was preventing issues from appearing in the report.

Hi James,

As close as I could work out the conditions are equivalent to the JQL query:

assignee={User} and resolved is EMPTY and (timespent > 0 or originalEstimate > 0)

I worked this out when creating the user workload sample report for Intelligent Reports. If you need additional information beyond the standard JIRA user workload report take a look at Intelligent Reports. You can design your report in Microsoft Word, and use simple point and click rules to fill in the data. No scripting or API to learn.

Thanks mwarton,

I guess I'm still lost, because there are issues assigned to the user, none of them are resolved, and they all have originalEstimates greater than 0.

That add-on looks pretty great... I think I'll try it out!

Hello James,

If you're still around, did you find out why issues were not shown in your User Workload report ? I am experimenting the same problem, issues are unresolved, time estimate and timespent >0...

The JQL request provided by Matthew Warton returns 4 issues, but I can see only 2 issues for my user in the report.. for the other users, there is just no result. I fail to figure out what is the difference between shown and hidden issues yet sad

edit : I just saw that adding the "Resolution" field solved your problem, it did not for me, anyone have this issue?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,337 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot