It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User's "Configure Fields" settings

From what we can tell (e.g. when creating an issue), the user's "configure fields" settings (e.g. customize to select which fields are or aren't displayed when creating a new issue) are stored / remembered as part of the user's account settings (we're on Jira 6.0).

Assuming the above is correct, we haven't been able to figure out what the default "configure settings" are for a new user. For example, if a user logs into Jira for the 1st time, goes to create an issue, and selects "configure settings", is "All" or "Custom" enabled, and how does Jira figure out which fields are selected in the "Custom" option by default? (Or is this somehow defined in the Screen Scheme / Field Configurations)?


5 answers

Yes, those fields should be defined in both Screen Scheme and Field configurations.

Thanks ck. (I'm still a little unclear though).

From looking back over the docs, they say (regarding creating an issue) that "Click Custom and select the fields you want to show or hide by selecting or clearing the relevant check boxes, respectively, or click All to show all fields. When you next create an issue, JIRA remembers your last choice of selected fields."

This appears to be working ok. What I'm not clear on is if the user has never logged in before (so there's nothing for Jira to remember about the last choice of selected fields), what does Jira default to (in terms of the fields displayed for that user by default)? It's possible that I missed something in the user settings or admin settings, but I have many fields enabled in both my Screen Scheme and Field Configuration, and some of these are disabled by default (for new users) in the "customize" portion of the "Create an issue" screen.

Thanks again

I am not sure : but for new users system fields should be displayed whereas custom fields are disabled by default.

Does anyone have any more information on this? We have some sophisticated screens with several custom fields. Having some of the fields hidden from them is really causing a problem, especially for our new users. Kind of a poor decision by Atlassian to hide any fields IMHO. That should be the Admin or the users decision.

I'm also still trying to find a solution of how to hide this Configure Fields option that hopefully doesn't involve putting code into each and every custom field's description.

After searching for hours on the database, I could maybe help some people


If you want to know who use that function before removing the button, this is what I done (JIRA 6)

To find the property for the toggle between ALL field and CUSTOM

select *
from app_user e,
Propertyentry pr,
Propertynumber pn
where pr.entity_id =
and =

and pr.property_key = 'jira.quick.create.use'
and pn.propertyvalue = '1'

This will get you all the user to change before removing the button


select *
from app_user e,
Propertyentry pr,
Propertytext pt
where e.user_key = 'plboucher'
and pr.entity_id =
and =
and pr.property_key = 'jira.quick.create.fields'


This is the property that contain the field checked when the CUSTOM link is click


All I did, connect on SU for all the user that I found with the first select, select ALL for all of them


Finally I removed the field, with that code in the banner


<script type="text/javascript">
(function($) {
// init on load
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e, context) {
// init on refresh




I'm looking to just show All fields the first time a user uses a new issue type. I don't need to hide the "Configure Fields," just need the fields to all show up the first time a user uses the issue type. 

All I'm getting right now is the system fields and not any of the custom fields.

Is it possible to do that?

By default, before a user has selected to Configure fields in any way - all of the fields that are on the screen of that issue type will show. This won't show every field in your instance, unless your screen has all of those fields. 

Screens are defined at a project level - Issue Types (bug, task, story) are mapped to Screen Schemes that define which screens display at which operation (when creating an issue v. editing an issue). 

To add custom fields to a screen, you need to be a Jira administrator. Atlassian's documentation on the subject can be found here:

0 votes

Hello, we are 2 people in our office and I can see the "Configure Fields" button and my colleague can't. We also found out that for me in anonymous window the "Configure Fields" button is not visible. Any idea how this works?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

864 views 6 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you