User not receiving email notifications

We have at least one (single) user (myself) that does not receive email notifications. This seem to have started 2-3 months back.

We made absolutely NO changes to configuration of notifications, schemes, email addresses or anything.

What could it possibly be? It's very frustrating not to receive these and customers are getting irritated because I don't respond.

/Jesper

6 answers

1 accepted

This widget could not be displayed.

Nic, you were right, it was the notification schemes. To our knowledge nobody messed with them, but I reset them all and now it's working again!

Atlassian are working on logging admin actions, then you'll have a bit more to go on :-)

How do you "reset"?

You manually set the scheme back to say "reporter, assignee and watchers" for every event.

This widget could not be displayed.

It looks like it only happens if a JIRA ticket is assigned without a comment. If we fill in a comment, then it sends out an email. That sounds like a JIRA issue/setup. Does that help?

Sounds like someone changed your notification schemes. Look specifically at the comment and assign lines...

Is there a default notification scheme reset? I would like to go back to the original/baseline and start testing from there.

No "reset" button on them, but the default isn't complex for notification schemes.

Every event goes to "reporter, current assignee and all watchers"

https://answers.atlassian.com/questions/204809/users-no-longer-receiving-emails-when-assigned-an-issue Apparently, when someone clicks Edit and changes the Assignee, JIRA fires an "issue updated" event... at least until Jira 6.10 https://jira.atlassian.com/browse/JRA-29328 JIRA can only fire one event for each action, and in case of the Assignee field only fires "issue updated", not "issue assigned". Workaround that seems to have worked for me: Alter your Notification Scheme to inlcude the current assignee for "Issue Updated" events.

This widget could not be displayed.

If it was working, and you've made no changes on the Jira side, then something has changed on the email side of things and broken it. Check your spam filters, filtering/sorting rules in your client, and the logs on your email servers.

If you think it's still Jira, then I would work through the parts of https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshootingyou can (you won't be able to do all of it because you're using OnDemand) and then raise an issue with OnDemand support to check the rest. However, they do monitor the logs, and it's likely they'd have told you if there was a problem on the OnDemand side.

This widget could not be displayed.

I am not receiving the notification for any update or if anyone assign the JIRA issue to me. I have checked with my JIRA Admin but it seems that there is everything perfect at his side. 

is there anyhting I need to make changes in my gmail mail box to enable the notification from JIRA.

 

Regards,

Abhinav

This widget could not be displayed.

to add - it's something with my id, rest of the team members are getting the notification.

 

any help suggestion please.

This widget could not be displayed.

If others are getting the notes and you are not, then there's two things to check - first that it's someone else taking the actions that should notifiy you (it won't mail you for your own changes by default) and second, your mail.

The mail is going missing at the mail server or client side.  Check all your inboxes, especially spam.  Check that your mail client is not automatically deleting anything (like spam).  Gmail works fine for receiving JIRA email by default, so it's not gmail, it's a setting you've got somewhere.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

229 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you