We have at least one (single) user (myself) that does not receive email notifications. This seem to have started 2-3 months back.
We made absolutely NO changes to configuration of notifications, schemes, email addresses or anything.
What could it possibly be? It's very frustrating not to receive these and customers are getting irritated because I don't respond.
https://answers.atlassian.com/questions/204809/users-no-longer-receiving-emails-when-assigned-an-issue Apparently, when someone clicks Edit and changes the Assignee, JIRA fires an "issue updated" event... at least until Jira 6.10 https://jira.atlassian.com/browse/JRA-29328 JIRA can only fire one event for each action, and in case of the Assignee field only fires "issue updated", not "issue assigned". Workaround that seems to have worked for me: Alter your Notification Scheme to inlcude the current assignee for "Issue Updated" events.
If it was working, and you've made no changes on the Jira side, then something has changed on the email side of things and broken it. Check your spam filters, filtering/sorting rules in your client, and the logs on your email servers.
If you think it's still Jira, then I would work through the parts of https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshootingyou can (you won't be able to do all of it because you're using OnDemand) and then raise an issue with OnDemand support to check the rest. However, they do monitor the logs, and it's likely they'd have told you if there was a problem on the OnDemand side.
I am not receiving the notification for any update or if anyone assign the JIRA issue to me. I have checked with my JIRA Admin but it seems that there is everything perfect at his side.
is there anyhting I need to make changes in my gmail mail box to enable the notification from JIRA.
If others are getting the notes and you are not, then there's two things to check - first that it's someone else taking the actions that should notifiy you (it won't mail you for your own changes by default) and second, your mail.
The mail is going missing at the mail server or client side. Check all your inboxes, especially spam. Check that your mail client is not automatically deleting anything (like spam). Gmail works fine for receiving JIRA email by default, so it's not gmail, it's a setting you've got somewhere.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs