Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

User not receiving email notifications, want to check suppression list

Erik Sommer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2023

Hello team,


I have a a user,, who is not receiving email notifications despite notification helper telling me she should receive them. I was wondering if you could check if her account has been added to the suppression list. Our jira instance is JIRA DC at 


Thank you,


Erik Sommer

IT Support Specialist


1 answer

0 votes
Graham Twine
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 12, 2023

Hello Erik,


Confirm the following:

Can you send an email directly to the email address?

Is the address captured correctly in the persons profile in Jira


Enabled logging for email? (System > logging and profiling#Mail)

Notifications are placed on the email queue for this person.

Confirm what the account setting WRT emails are. (If you have the Scriptrunner plugin this will be useful)

Make sure there are no time outs etc when the email queue is processed.


Once you have done this, if nothing shows up you may need to reach out to the email administrators to assist

Suggest an answer

Log in or Sign up to answer