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User not receiving email notifications, want to check suppression list

Erik Sommer
Erik Sommer
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May 11, 2023

Hello team,

 

I have a a user, jannet@squareup.com, who is not receiving email notifications despite notification helper telling me she should receive them. I was wondering if you could check if her account has been added to the suppression list. Our jira instance is JIRA DC at jira.sqprod.co. 

 

Thank you,

Regards,

Erik Sommer

IT Support Specialist

Square/Block

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Graham Twine
Graham Twine
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May 12, 2023

Hello Erik,

 

Confirm the following:

Can you send an email directly to the email address?

Is the address captured correctly in the persons profile in Jira

 

Enabled logging for email? (System > logging and profiling#Mail)

Notifications are placed on the email queue for this person.

Confirm what the account setting WRT emails are. (If you have the Scriptrunner plugin this will be useful)

Make sure there are no time outs etc when the email queue is processed.

 

Once you have done this, if nothing shows up you may need to reach out to the email administrators to assist

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