User not available as assignee

When I try to assign a task to a user, the user does not appear in the Assignee drop down and when I type the username in the assignee field Jira says "no matches".

My current setup is follows:

  • I have created a new "users" group called "company-users" and I have added all internal employees to it
  • I have also created a new "external users" group and added a specific user to that group who is an external contractor.
  • I have updated all the confluence spaces so that company-users have access to them all and external user has access to only one confluence space. Then I have removed all users from the "user" group.

Solutions?

I believe I need to create a new permission schema (which I know how to do) and then assign a project to that schema. Is this correct? I tried this today and immediately after I assigned a project to the newly created permission scheme that project became invisible to the currently logged in user, who was the SysAdmin. How do I set up Jira so that existing tasks that are currently assigned to a company-user are assignable to the external contractor user?

3 answers

1 accepted

4 votes
Accepted answer

Hi Kaustav,

For users to be allowed as assignee in issues, those users must have Assignable Users permisson in the project permission scheme.

For project visibility, you can control the permission Browse Project.

Regards,
Fahd

Hi Fahd,

The penny finally dropped. I get it. All sorted! Thanks for your input.

Kaustav

Simple and very helpful answer. 

Thanks, Fahd.

I'm having this same problem.  I added a user to the Service Desk Team group which has all the issue permissions assigned to it, but he still won't show up so that I can assign an issue to him.  Am I missing something?  This has worked in the past.

0 votes

seems this is in the System > Project Roles now... ugh...

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