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User not available as assignee

When I try to assign a task to a user, the user does not appear in the Assignee drop down and when I type the username in the assignee field Jira says "no matches".

My current setup is follows:

  • I have created a new "users" group called "company-users" and I have added all internal employees to it
  • I have also created a new "external users" group and added a specific user to that group who is an external contractor.
  • I have updated all the confluence spaces so that company-users have access to them all and external user has access to only one confluence space. Then I have removed all users from the "user" group.


I believe I need to create a new permission schema (which I know how to do) and then assign a project to that schema. Is this correct? I tried this today and immediately after I assigned a project to the newly created permission scheme that project became invisible to the currently logged in user, who was the SysAdmin. How do I set up Jira so that existing tasks that are currently assigned to a company-user are assignable to the external contractor user?

7 answers

1 accepted

7 votes
Answer accepted
Fahd Atlassian Team Aug 19, 2013

Hi Kaustav,

For users to be allowed as assignee in issues, those users must have Assignable Users permisson in the project permission scheme.

For project visibility, you can control the permission Browse Project.


Hi Fahd,

The penny finally dropped. I get it. All sorted! Thanks for your input.


Simple and very helpful answer. 

Thanks, Fahd.

I have 2 users. They are both in the same group, group is assignable and can browse project and I can assign one and the other does not show up.... Stumped... Any suggestions?

Hi there

I'have the same problem with this... and looking answers a whole day

But then I Find out that I'm using custom screen schemes that didn't include the assignee column in the screen. You might want to check Project Setting - Screens for the specific Issue Type

Like Jason Dzillack likes this

This issue is not solved in my opinion. I went through the "Accepted Answer", but alas, the user was still not visible in the project. 

After taking a look at some of the other community members' suggestions (wasting an hour or so), I decided to the impossible: Delete the user and re-add them to the project with the same permissions and everything...

It worked

No error message was ever thrown, no indication why it did not work, just an "Accepted answer" that did not solve this in any way. 

I have also the Same Problem. Any Solution???

I realize this is an old issue, but I am having the same problem.  I have checked the Project Screen Settings and Assignable Users permission.  I have 2 users that look identical to me, but one is assignable and the other is not.  I can't "@" the second user either.  Any suggestions or ideas would be greatly appreciated.

I am having this same issue, did you end up finding the solution ?

The users are newly created (have Never logged in at login details)?

You ask if the user has never logged in.  No,  the user has logged in but they may not have responded on an issue or created an issue themselves.  But it doesn't seem like that should matter.

I've the same issue, someone who was active in the project has suddenly disappeared from the assignnee dropdown and can't be tagged @ in any comments.  He's still part of the project and has same rights as everyone else. 


Did anyone solve this?

I have the same issue. Any solution?

Like Natalie likes this

seems this is in the System > Project Roles now... ugh...

I'm having this same problem.  I added a user to the Service Desk Team group which has all the issue permissions assigned to it, but he still won't show up so that I can assign an issue to him.  Am I missing something?  This has worked in the past.

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