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When I try to assign a task to a user, the user does not appear in the Assignee drop down and when I type the username in the assignee field Jira says "no matches".
My current setup is follows:
I believe I need to create a new permission schema (which I know how to do) and then assign a project to that schema. Is this correct? I tried this today and immediately after I assigned a project to the newly created permission scheme that project became invisible to the currently logged in user, who was the SysAdmin. How do I set up Jira so that existing tasks that are currently assigned to a company-user are assignable to the external contractor user?
This issue is not solved in my opinion. I went through the "Accepted Answer", but alas, the user was still not visible in the project.
After taking a look at some of the other community members' suggestions (wasting an hour or so), I decided to the impossible: Delete the user and re-add them to the project with the same permissions and everything...
No error message was ever thrown, no indication why it did not work, just an "Accepted answer" that did not solve this in any way.
I realize this is an old issue, but I am having the same problem. I have checked the Project Screen Settings and Assignable Users permission. I have 2 users that look identical to me, but one is assignable and the other is not. I can't "@" the second user either. Any suggestions or ideas would be greatly appreciated.