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User not available as assignee

Kaustav Bhattacharya Aug 19, 2013

When I try to assign a task to a user, the user does not appear in the Assignee drop down and when I type the username in the assignee field Jira says "no matches".

My current setup is follows:

  • I have created a new "users" group called "company-users" and I have added all internal employees to it
  • I have also created a new "external users" group and added a specific user to that group who is an external contractor.
  • I have updated all the confluence spaces so that company-users have access to them all and external user has access to only one confluence space. Then I have removed all users from the "user" group.

Solutions?

I believe I need to create a new permission schema (which I know how to do) and then assign a project to that schema. Is this correct? I tried this today and immediately after I assigned a project to the newly created permission scheme that project became invisible to the currently logged in user, who was the SysAdmin. How do I set up Jira so that existing tasks that are currently assigned to a company-user are assignable to the external contractor user?

4 answers

1 accepted

4 votes
Answer accepted
Muhammad Fahd Atlassian Team Aug 19, 2013

Hi Kaustav,

For users to be allowed as assignee in issues, those users must have Assignable Users permisson in the project permission scheme.

For project visibility, you can control the permission Browse Project.

Regards,
Fahd

Kaustav Bhattacharya Aug 19, 2013

Hi Fahd,

The penny finally dropped. I get it. All sorted! Thanks for your input.

Kaustav

Nikolay Bonev Sep 18, 2018

Simple and very helpful answer. 

Thanks, Fahd.

2 votes

I have 2 users. They are both in the same group, group is assignable and can browse project and I can assign one and the other does not show up.... Stumped... Any suggestions?

Errol Hariman May 29, 2019

Hi there

I'have the same problem with this... and looking answers a whole day

But then I Find out that I'm using custom screen schemes that didn't include the assignee column in the screen. You might want to check Project Setting - Screens for the specific Issue Type

0 votes
Jennifer Ping Nov 19, 2018

I'm having this same problem.  I added a user to the Service Desk Team group which has all the issue permissions assigned to it, but he still won't show up so that I can assign an issue to him.  Am I missing something?  This has worked in the past.

0 votes
Amos Folarin Nov 23, 2018

seems this is in the System > Project Roles now... ugh...

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