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User issues' browser doesn't work as expected

When an issue is solved through the workflow and its final status is "Done" still appears in the user issues' browser as opened causing confusion about which issues are still pendant and which are still waiting to be done.


Pablo BC

2 answers

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 02, 2023

Hi @CO - GESTOR  - Did Sam's response answer your question? 

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Sam Bartolome
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 08, 2022


make sure the resolution is set once a ticket is resolve, otherwise even the status is Done, resolved or completed (whichever name you have) in Jira's eye the resolution is not set therefore the ticket is not resolved yet.

You can set that as a post-function on the last status or popping a resolution screen where the user can input the resolution at your choice



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