User does not receive the invitation mail

[Kirsten Maser]

I'm trying to add a user to Jira and my project. They are not receiving the invitation email. I have attempted multiple times, and the user has checked their email server and junk folders - neither of which seem to have issues or the invite email. What can I do now?

[Harshit Grover]

@Kirsten Maser 

You can add the user manually to the necessary product or group. And then provide the user with the direct Jira URL (e.g., https://<your-site>.atlassian.net).

The user can log in using their Atlassian account or set one up if they don’t already have one.

If this also doesn't work , you can use this link to raise a support ticket with Atlassian 

https://support.atlassian.com/contact/#/

Thank you.

[Harshit Grover]

Hi @Kirsten Maser ,

If the user is not receiving the invite even after sending it multiple times , you can check the following : 

Email Domain Restrictions: Ensure the user's email domain isn’t blocked or restricted by your organization’s email server settings.

Whitelist Atlassian Email Addresses: Ensure the following email domains are whitelisted in the user's email system:

• @atlassian.com
• @mail.atlassian.com
• @em.atlassian.com

[Kirsten Maser]

Hi @Harshit Grover ,
We added the whitelist email addresses and resent the email. The user has not received the email. What other options can we try?

[Kieren _SmolSoftware_]

Have you pressed the “resend invite” button in user management?
Of their email address or domain is blocked by Atlassian, this button will unblock it and resend the invite.

[John Funk]

Hi Kirsten - Welcome to the Atlassian Community!

You need to open a ticket with Atlassian support and ask them to check their Suppression list to see if the email address is on it. 

https://support.atlassian.com/contact/#/