User cannot log in outside office - always asked for captcha to login which then doesn't work

This is a mysterious one.

I have a user that can only log into JIRA when in the office on the company network. When he's not in the office, it says he needs to enter a captcha to log in, which then doesn't work.

I figured it was a laptop proxy setting, but the further complication is that regardless of the machine we use we can't log in to his account when outside the office network. It doesn't work on my machine from my home. It doesn't work from our remo

No other users are reporting having this issue. Frankly, I don't even know where to start.

We're using Crowd to handle user management. I've reset his failed logins and password reset status, but those don't seem to help.

1 answer

1 accepted

Hi Geoffrey,

You mentioned that you have Crowd involved, does the external login work when attempting to login direct to Crowd url? Perhaps this issue doesn't lie in JIRA.

Also, are you using SSO? If so, are you using diferent urls for external and internal access?

If the login doesn't work for Crowd either, you may like to read this troubleshoot guide.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

231 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you