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User can't see issue even when he has needed permission

Hi there,

 

A user in our instance suddenly can't see his issue even though he has the needed permissions. Some details:

- He's a member of jira-users

- jira-users has Guest Read & Write project role in this project

- Guest Read & Write project role has Browse Projects permission

- The issue has High level issue security

- Users mentioned in the field "User" of an issue with High level issue security can see it

- He's mentioned in the field "User" of his issue

 

Everything seems correct but he can't view this issue.

Is there anything I'm missing here?

 

Thank you,

Duong

1 answer

Please use the Jira Permissions Helper.

On your issue go to Admin button and click Permission Helper.

Then enter username of the user having problems.

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-PermissionHelper

Hi Amanda,

 

I've tried that before making this question, it also seemed perfectly fine.

Thank you,

Duong

Yeah, I'm having the same issue here. I have a user that, according to the Permission Helper, has Browse Issue permission (member of the Developer-role), but still can't see the issue. The user can see the identical issues above and below.

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