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User can't see issue even when he has needed permission

Hi there,


A user in our instance suddenly can't see his issue even though he has the needed permissions. Some details:

- He's a member of jira-users

- jira-users has Guest Read & Write project role in this project

- Guest Read & Write project role has Browse Projects permission

- The issue has High level issue security

- Users mentioned in the field "User" of an issue with High level issue security can see it

- He's mentioned in the field "User" of his issue


Everything seems correct but he can't view this issue.

Is there anything I'm missing here?


Thank you,


1 answer

Please use the Jira Permissions Helper.

On your issue go to Admin button and click Permission Helper.

Then enter username of the user having problems.

Hi Amanda,


I've tried that before making this question, it also seemed perfectly fine.

Thank you,


Yeah, I'm having the same issue here. I have a user that, according to the Permission Helper, has Browse Issue permission (member of the Developer-role), but still can't see the issue. The user can see the identical issues above and below.

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