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User Picker (Multi) Automation --> Automatically create a comment that tags users selected

Breanna Williams
Contributor
May 2, 2023

Hello! I am in a company-managed project.

 

I want to utilize the custom user picker (multi) field named "Channel Leads"

 

I would like for a comment to go out once the task is created and the leads are selected. 

 

"@ selected users, Please create your channel tickets below"

1 answer

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Karim ABO HASHISH
Community Champion
May 3, 2023

hi @Breanna Williams ,

You can achieve that using automation rule (check illustration below)

  • The clue here is to create advancing branching using smart value to store the leads.

{{issue.Channel Leads}} and name it lead (channel leads is your field name)

  • loop over it and add a comment with this code [~accountid:{{lead}}]
  • Create a test ticket to test the functionality.

firefox_6IiliSbk7H.gif

 

Good Luck and let me know how it went for you

Cheers,

Karim

Breanna Williams
Contributor
May 3, 2023

@Karim ABO HASHISH Karim,

That worked PERFECTLY and the screen recording was extremely helpful.

Thank you for taking the time to answer with such thorough instructions!

Have a great day :)

Like Karim ABO HASHISH likes this
Karim ABO HASHISH
Community Champion
May 4, 2023

You're welcomed @Breanna Williams . you too thanks :)

Jar Lady
Contributor
April 4, 2024

Is this available on non-Jira cloud? 

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