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Daniel Booth
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2023

Avatars for most, but not all user, do not show, not even their initials see below:

avatar 1.JPGavatar 2.JPG

 

I have tried multiple browsers and logging out and back in again but nothing changes.

2 answers

Hi @Daniel Booth ,

 

Please refer the below links 

I hope it will help you to resolve this issue If it does not work, please raise a ticket with the Atlassian team they will resolve it from the DB side.

 

Accept the Answer If it helps you.

Regards,

Sanjen Bariki

Hi @Daniel Booth ,

 

If you are using Jira server, Please do the reindexing then this issue will resolve.

Normally, It will come 

  • If long time you did not upgrade the Jira server
  • If Reindexing did not happen timely
  • After the Migration

 

Please accept the answer If it help you.

Regards,

Sanjen Bariki

Daniel Booth
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jun 02, 2023

Hi Sanjen,

Thank you for your reply, I am using Jira Cloud not Jira Server, could you advise a solution for Jira Cloud?

Thank you,

Daniel

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