Use custom field to automatically change status

I have a customer field which is a checkbox, I would like the issue will be changed to another status if user enable this checkbox, is it possiable to do it in JIRA? Thanks

1 answer

1 accepted

Hi Ellen,

This is possible when you are writing your own custom field with this behaviour or a listener that listens to issue update events- although these might be overkill for your case. What are the specific requirements for your use case?

If the user unchecks the box, would it be necesary to roll back to the previous state? How many states are there in your workflow and from which states can the user transition the ticket? Is it really no option for a user to click on a transition button in the bar of the ticket?

Kind regards,

Tom

Hi Tom,

Thanks for your reply!

Yes, it is our customer field. My scenario is, when user open an urgent issue which should be fixed ASAP, we would like to use another status instead of 'Open', but it looks like JIRA workflow doesn't support two initial status. So we would like that JIRA could automatically change to another status if user enable the customer field after the issue open. Then a review will review this issue to decide if this issue needs to be fixed ASAP. So if this checkbox will be unchecked, no need to roll back to the previovs status. Do you think if it is possiable to do it? Thanks

Hi Ellen,

Do you need the other state for filtering the list of issues that might need fixing ASAP?

If that is the case, you could also create a filter that checks for the open state AND a checked value on your specific custom field. To do this, go to your issue navigator and add the field to your query by clicking "More" and selecting it from the list. More information can be found in the JIRA Basic Search Documention.

Cheers,

Tom

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 13 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

36 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you