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I am trying to get my head around this. I am currently building a Jira board and in here we have multiple departments, each department with various managers and directors.
I would need to set up an automation rule that emails the manager based on a cascading field.
Example: Department select is Customer services, Manager name selected in the child field. This needs to then trigger an email to that person.
Any help on this would be greatly appreciated.
There are a few options I can think of to implement this, but depending on the number of cascade options, it can be cumbersome to maintain as a cascade select list. What is the trigger for the notification? Ideally, you could design a solution using a user picker type of field to make it easier to send notifications.
Okay, so the trigger is the "issue created" event, and then you have your logic around the cascade custom field to send the notification. I assume you already have an action to send the email.
From an implementation perspective, you could have something like:
Value of the parent:
Value of the child:
Try to play around with that; break your automation into smaller chunks to make it easier to troubleshoot and spot where the gaps are.