It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Use automation to create/invite users

Hi All,

This blog post (scroll down to 5.2) says that in Jira Service Desk they have built a form "for customers to add colleagues without accounts for the support portal. The account is created automatically, is added to the same organisation as the requester, is given access to the service desk and finally, an e-mail is sent out to the user requesting they reset the password."

Does anyone know how to achieve this? I've looked at Automation, but there's no option to create or invite a user.

 

1 answer

1 accepted

0 votes
Answer accepted

Hello Glenn,

Welcome to Atlassian Community!

I read the documentation and I’ll tell you by my experience, that only using Jira without any add-on, it will not be possible to allow customers to create an account for other customers.

On the documentation, they mention about the add-on Refined - Structure and Theme JSD, which is only available for Service Desk Server and not Cloud.

The option to create customers in the portal may also be a customized form using API, so that would allow customers to create an account for others. As they are using the add-on mentioned above, it means that their site is a Server and not Cloud, so they have more ability to create those things, different from Cloud where the portal customization is more restricted.

Regards,
Angélica

Thanks Angélica

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Introducing new features for Jira Software Cloud's roadmap

Hi Atlassian community, A few months ago, we offered a sneak peak of the new hierarchy view on the roadmap. Thank you for all the feedback (and excitement) and for helping us shape the direction of...

22,891 views 101 74
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you