Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Use automation to comment based on date of comment containing specific text jira

I am trying to add an automation to my Jira workflows. The scenario that I am trying to execute is as under

  1. Manual trigger
  2. For every ticket in a given list, check if there is a comment that contains 'Key Search Term'
  3. If the comment is older than 1 month, then insert another comment, else dont insert comment.

I know that I can retrieve the list of comments by using the smart value {{#issue.comments}}. But how do I iterate through these comments to find the one that contains the key search time and the date corresponding to that comment. 


My current thought is to attach a label with like YY-MM to the ticket and then next round of updates, update tickets based on the YY-MM and remove existing label and add a new one. 

1 answer

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 07, 2023

Hi @Aditya Rajaraman 

You note using manual trigger (which is for one issue) and then mention "for every ticket in a given list".  How are you determining and accessing that list of issues?

While you are answering that question...

You can use smart value list filtering and/or the match function to find comment body fields containing your search text, and then use a rule condition to decide if you should add the additional comment.

Kind regards,

Hi @Bill Sheboy 

I am using a branch that is linked to a JQL and the JQL is pretty much filter = "Filtername"


I will look at the smart value list filtering, match and respond. Thanks

Like Bill Sheboy likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events