Hi, I have setup JIRA Helpdesk and my clients are now able to submit support requests, which is all great. Working well actually.
What I am trying to figure out is if Jira has product or if Helpdesk is capable of doing it, but I want to be able to upload 'How to Training' videos for clients. The concept I am trying to go for is I guess is hey log in and in addition to submitting a support ticket they can access a library of how-to videos.
Are there any Jira products that offer this type of functionality?
FYI... you can not embed video content anymore in Confluence. You *can* embed public YouTube content and you can attach files to be downloaded - but the Multimedia macro is no longer supported: https://support.atlassian.com/confluence-cloud/docs/insert-the-multimedia-macro/
Edit: You *can* embed videos... it just doesn't require the macro any more, but it does create a player when you add the video to your page. My mistake - sorry for any confusion... carry on.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events