Upgrade from 7.1.7 to 7.6.0

[Howard Nedd]

I have done a windows upgrade for JIRA (7.1.7) to 7.6.0.

It seems that the upgrade was successful, but I am stuck with the Atlassian is starting the plugins screen:

Any idea why this is happening? I checked the logs but it is not providing me any error as a matter of fact it is stating that the upgrade has been successful:

2022-06-24 18:02:08,872 Caesium-1-1 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run
2022-06-24 18:02:08,872 Caesium-1-1 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 7.6.0
2022-06-24 18:02:08,884 Caesium-1-1 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2022-06-24 18:02:08,952 Caesium-1-1 INFO ServiceRunner [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 685 milliseconds to process.
2022-06-24 18:02:08,952 Caesium-1-1 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] JIRA upgrades completed successfully
2022-06-24 18:02:08,956 Caesium-1-1 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] Plugins upgrades completed successfully
2022-06-24 18:02:08,957 Caesium-1-1 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager] Reindexing is not allowed after this upgrade and there is no immediate reindex requests
2022-06-24 18:02:14,455 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.util.SupportEolCheckUtil] An error occurred when trying to parse the version information JSON object
2022-06-24 18:02:14,456 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.support.AbstractSupportHealthCheck] Unhandled error during healthcheck

Please suggest any suggestions to help resolve this issue.

[Benjamin]

Hi Howard,

If you are stuck on the plugins, you may want to clear the plugin cache in case there is some corruption or issue. 

Since there are no details in the steps in the upgrade, it may be difficult to tell what could have introduce this issue. However, do try clearing the cache.

I don't remember where the Jira article but it should be very similar to confluence:

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

THanks,

Ben