Updating custom field sets resolution to Fixed


I'm encountering a very annoying issue where I have added custom fields to my issues (a URL, a user) and then when I update those custom fields on a given issue, the resolution is set to 'Fixed' (even though I don't update the status!). I have tried this in multiple workflows, including the default, so I don't think the bug is there. Rather, it must be something with the custom fields. I am using JIRA Agile. Thanks for the help!

2 answers

1 accepted

1 vote

I think you have put the "resolution" field on the "edit" screen.  When you do that, the resolution gets set by anyone who clicks "edit", whatever they do in that process.

Find an unresolved issue, click "edit" (not the "inline" ones in view, but the full edit) and check for resolution.  If it's there, log in as an admin, find the screen and remove the resolution field as soon as possible.

This worked. Thanks!

The only think I can think of that will update a certain field in JIRA for updating an issue field is a custom event listener. Can you check if you have one? Also, can you check the "Issue History" on who is changing the Resolution field?

Actually, if I update ANY field, the resolution is setting to Fixed. This includes editing the description of an issue. In history, it says I updated the resolution to Fixed.

Did you check if you have custom event listeners? 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

202 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you