Updating an Issues title with automation

[Pfohl Jason]

Is there a way to update the title of an issue with information from another field within the same issue using automation?

We have issues being created from our incident ticket system into Jira automatically. I want to update the title with the "Integrated Software ID" field after the issue is created. another addition to this type of automation is to only have it run when the issue type is created by a specific user ID. 

[Trudy Claspill · Accepted solution]

hello @Pfohl Jason 

Yes, those tasks can be handled with an automation.

You would start with the Issue Created Trigger.

If you want to limit the execution base on who created the issue you would then add an Issue Fields Condition to compare the Creator field to a specific user.

To then update the Summary field to include data from another field you would use an Edit Issue action to Edit the Summary field and set it to itself + the value of the other field, using smart values.

[Pfohl Jason]

@Trudy Claspill Thanks You!

[John Funk · Accepted solution]

Hi Pfohl,

Sure you can do that. Create an automation rule based on an Issue Created trigger. 

Then add any Conditions you need to. 

Then add a new action for Edit Issue and select the Summary field. Use:

{{issue.summary}} {{issue.Integrated Software ID}}

where that name is the exact name of the field. 

[Trudy Claspill]

great minds think alike!

[Pfohl Jason]

@John Funk Thank You!