Is there a way where we can update the values for FLAGGED? Currently that field is showing LOCKED for us, which means that the default value that is being selected for Flagged is "FALSE", which is confusing. At the very least, if we can remove that option and have it select "Impediment", it would make a world of a change.
Hi @Francis_Pelland - Some fields in Jira are marked as LOCKED to prevent changed to the field that could accidentally break the way Jira works. This often happens with plugins where certain custom fields are crucial. This seems to be the case with the Flagged field.
Hi @Francis_Pelland - I'm not really sure what to make of that. The Flagged field should only have one value, Impediment. And given that the field is locked, I don't know how other values could be added to it. Do you know of any Marketplace Apps installed on your Jira that could have added the value?
Any thoughts on how that "FALSE" value can be removed?
I wish I could be more helpful, but the only thing I can recommend is contacting Atlassian Support, who will be able to take a closer look at your Jira Cloud instance. There's no way to configure locked fields, so I'm not sure what else you can do.
I have 2 values for Flagged.
The FALSE value is highly confusing, since any time someone adds a flag, that is the option that is used. Our views when they show whether something is flagged, it shows either "" (blank) or FALSE.
At the very least if we cannot remove FALSE as a value, how can we make it so that "Impediment" is selected when a user flags a ticket?
Can you share a screenshot of the config page of that field where you see the value LOCKED.
Also, a screenshot of the view where a flagged issue shows 'Our views when they show whether something is flagged, it shows either "" (blank) or FALSE'.
Looking into this, I see the following:
Hello again @Francis_Pelland
Indeed, this configuration is fixed in Jira as a system field level and cannot be modified. However, looking back on our conversation, when a users flag an issue the value should be set to Impediment. If this is not the case, then you are experiencing a bug and I'd recommend you open a support ticket: https://support.atlassian.com/jira-software-cloud/
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