We updated out Exchange Server Certificate on friday and now the incoming mail handler no longer works. I get the following error:
Unfortunately no connection was possible. Review the errors below and rectify:
I tried to use portecle and import the new cert into Java but this did nothing.
Hi @Troy_Pawleska ,
You have to add the certificate to the Jira keystore. Usally jira uses the keystore of the java that is coming with jira and is located here : $JAVA_HOME/lib/security/cacerts , password is changeit
Here is also an related kb article https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html
So I added it to the cacerts file because I found several articles on that but it's still not working, I found the cacerts file in 2 locations so put it in both.
C:\Program Files (x86)\Java\jre1.8.0_221\lib\security\cacerts
Am i putting it in the wrong location? How can I point Jira/Java to these cacerts files?
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