Update the issue Summary based on a custom field selection

[Jacqui Lewis]

We have forms on the portal that our customer support team use to raise tickets on behalf of stores. These forms have the Summary predefined based on the form type. The users are busy and do not have time to manually enter a more meaningful summary which is why we would like to automate this.

For each ticket, we have a different custom field with a list of options the user can select from.

We would like to add the value that is selected from the drop-down list into the summary to give more visibility at a glance as to what the ticket is about, rather than our predefined summary. What is the best way to do this?

[Alexey Matveev]

Hello,

You could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could add the SIL post function to the create issue transition with a code like this:

if  (#{your drop down field name} == "value 1") {

  summary = summary + #{your drop down field name};

}

You can read more about the SIL post function here:

https://confluence.cprime.io/display/JJUPIN/Customizing+workflows#Customizingworkflows-Writingvalidators,postfunctions,andconditions