Update fields in JSM ticket when Story field value changes

Sajith Jayaratne
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January 14, 2025

Hi all,

I am trying to automate field information from a JIRA story ticket in JIRA to a change ticket in JIRA Service Management,

The main story has a linked issue (which is linked by 'has action item') which points to the change ticket in JSM. 

ChangeTicket02.png

I have created an automation rule to set the 'change completion date' in JSM when the same field in the story ticket changes.

ChangeTicket03.png

However, when I run the rule, I am being told that there is 'no related issues could be found'

ChangeTicket01.png

What am I doing wrong?

Thanks

Saj

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