Update existing issues using a CSV file import.

I wonder how can i update existing fields for existing CR(issues) importing a CSV ? 

I dont want to import. i just want to update exisiting issues/CRs

2 answers

You need to add the issue key in your csv file

key, summary, field1
ABC-123, your summary, value1

 In that case issue ABC-123 gets updated (summary and field1)

i create a CSV:

Key,Summary,Labels
PORT-3188,DELETE,TRACT

after i ran the import, JIRA creates a new issue, it does not update the label. 

Did you map your key to Jira's issue key? And is there definitely an issue with key PORT-3188?

Yes, I did. My jira db has an issue called: PORT-3188

Hmm, I've updated many issues that way. Never a problem. When importing are you using the PORT project?

Found follwing comment in the JIRA Docs: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV#ImportingDatafromCSV-TipsforimportingCSVdataintoJIRAfields Please note that JIRA has currently two CSV Importers: 1.Available under Issues top menu - is the one that can be used by non-administrator users. It can only create new issues under specified project. It's secure method, but it only allows to use fields that are visible on Create Issue Dialog 2.Available under External System Import in System menu - this one is only for administrators, it gives much bigger power over the importer, e.g: you can specify Issue Keys, Statuses and update existing issues. So if you'd like to update issues you will need to have admin permissions and use the second importer. > So maybe you didn't use the importer for admin which can update the issues?

I've attempted to locate the import csv function and not successful. I only have a "Create Issue" button. I want to import an existing excel spreadsheet with approximately 30 rows and 10 columns into JIRA so that I can subsequently link them to existing JIRAs or work as stand alone JIRAs. Is this possible and if so, how? Thanks.

So if you don't see the import function under the more menu, you're probably on an older version of JIRA. But as an admin you should be able to find it. Type 'gg' + external system import .

FYI - you need global admin permissions to do this. Without this, you can import, but you cant update existing issues via csv

What creates the confusion - is that there are two different imports.

One of them does not need admin rights but does not require admin rights. The other one needs admin rights but allows to update existing issues and work with issues with multiple projects

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