Update existing JIRA issues using CSV import

I'm trying to import updates to existing JIRA issues but I'm not able to find 'Issue Key' as a field to map to when setting up the configuration file. If I try to import a file that has the issue key populated with an existing id, it still creates a new issue. There are a few other fields in my import file that aren't appearing in the configuration mapping; custom 'security', status and updated. Any ideas what I'm missing?

1 answer

Hi Debbie,

You can map these fields when using External System Import in the admin section.

Screen Shot 2017-10-27 at 08.53.26.png

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