The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Update default assignee when a new issue is created

Eman Khan
Contributor
October 3, 2024

I'm trying to update the default assignee when a new issue is created.  For some reason it keeps assigning the issue to a user who is no longer with the firm.  I've checked in the user groups and that person is not in there, so i'm not sure where else to check to make the updates.

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

4 votes
Yash_reddy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 3, 2024

Hi @Eman Khan 

welcome to the atlassian community 

Here are the few checks I would suggest:

1. Default assignee in the project details section of project settings. You need to be project admin to check this.

2. components default assignee

3. Automation rules to  see if users is being assigned after issue creation

please try above and let me know if that worked

0 votes
Stephen_Lugton
Community Champion
October 3, 2024

@Eman Khan that is done under at the project level under project settings:

Default Assignee.png

Eman Khan
Contributor
October 3, 2024

Do you know where i would go to do that?

Stephen_Lugton
Community Champion
October 3, 2024

You can get to Project settings from the bottom of the left hand toolbar:

Project settings.png

Stephen_Lugton
Community Champion
October 3, 2024

If that doesn't work then look at the options @Yash_reddy suggested

TAGS
AUG Leaders

Atlassian Community Events