Update Summary during Create transition

what would be the recommended solution for subj?

Is a ScriptRunner script in a "create" transition postfunction what most people do?
anyone has a good example?

mostly looking for prepending user-added Summary with a value of a custom field.
thanks!

1 answer

Hi,

You can write a post function for Setting Summary based Multiple CustomFields/ System Fields.

In the postfunction, while configuring you will have to take the Format of the Summary & also the required parameters.

Example:

Summary Formate - $parameter1$ request rasied by $parameter2$

parameter1 - Choose IssueType

parameter2 - Choose Reporter.

Note: In parameter list you can have System Fields, Custom Fields etc

So the plugin logic should be such that summary is replaced as "Support request raised by XXX" assuming Support is issue Type & XXX is reporter for that ticket.

Similar you can design your plugin to met your requirement.

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