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Update Object Attribute Insight - Add NOT overwrite - Script advice

Hey there!

We are using Insight in our Jira Server instance to manage our enterprise applications. For each system (object) we've defined three separate object attributes (Guests, Users, Admins) that captures all users that have access to the system.


What we are trying to achieve is adding users to these Insight attributes when a Jira ticket is updated:


We've managed to leverage the script from the Insight docs - Update Object attribute

However naturally it is updating/overwriting any existing users captured in the Guests/Admins/Users object attribute. We want to add the user so we can get an accurate list of users for our systems.

Does anyone out there have any experience of what we are trying to achieve? How did you manage to ADD a user to existing object attributes without deleting what already exists in the object attributes field? Any script advice much appreciated!

Thank you!!

2 answers

1 accepted

1 vote
Answer accepted

Hi Daniel,

i had a very simular problem which i could not figure out by the documentation on my own, so i just asked the mindville support for some further examples. Helping writing groovy scripts is not part of the support but kindly they send me on example which helped me to solve my issue. I've asked and am allowed to share this here with you also.

My Request:

I want to add a second object to an object attribute on a existing object. How can i expand the current 'list'?

Explanation for the provided script:

In order to assign an Equipment Object ("front man asset) to a User, I reference the User Object on an Equipment Object (the Equipment will have an Attribute of the Type User, to reference User Object Type).

Once I assign an Equipment to a User, I would like the Equipment Object to be referenced back from the User Object.

A User may have already some Equipment Objects assigned, hence referenced.

In the attached script - Line 23, we get the attributeBean from the User Object.

We dhen check if there is an existing reference stored in the attribute:

If it is null (no reference is currently set in this attribute) - then the script will create a new reference and store it in the Attribute.

If a reference already exists, the script will add a new reference to the existing references (Values).


And here is the script:

import com.atlassian.jira.component.ComponentAccessor
//context: begin
// log, object, currentUser, issue, originalIssue (
def logger = (GroovyLogger) log
def objectBean = (ObjectBean) object
//context: end
def objectFacade = ComponentAccessor.getOSGiComponentInstanceOfType(ObjectFacade.class)
def objectTypeAttributeFacade = ComponentAccessor.getOSGiComponentInstanceOfType(ObjectTypeAttributeFacade.class)
// Object is the Frontman Asset (4699) object type with the attribute 'Assignee' (20882) referencing the `User` (4702) object type
// `User` (4702) object type contain an attribute 'Assigned Equipment' (20958) that need to be set from this Frontman object
def assigneeAttributeBean = objectBean.objectAttributeBeans.find { objectAttributeBean ->
objectAttributeBean.objectTypeAttributeId == ASSIGNEE_OBJECT_TYPE_ATTRIBUTE_ID
assert assigneeAttributeBean != null, "Cannot find object type attribute assigneed `$ASSIGNEE_OBJECT_TYPE_ATTRIBUTE_ID`!"
def referencedUserId = assigneeAttributeBean.objectAttributeValueBeans.first().referencedObjectBeanId
def referencedUser = objectFacade.loadObjectBean(referencedUserId)
def equipmentAttributeBean = referencedUser.objectAttributeBeans.find { objectAttributeBean ->
objectAttributeBean.objectTypeAttributeId == EQUIPMENT_OBJECT_TYPE_ATTRIBUTE_ID
if (equipmentAttributeBean == null) {"Creating a new reference...")
def assignedEquipmentTypeAttribute = objectTypeAttributeFacade.loadObjectTypeAttributeBean(EQUIPMENT_OBJECT_TYPE_ATTRIBUTE_ID)
def newEquipmentAttributeBean = referencedUser.createObjectAttributeBean(assignedEquipmentTypeAttribute)
def equipmentValueBean = newEquipmentAttributeBean.createObjectAttributeValueBean()
} else {
def frontManReference = equipmentAttributeBean.objectAttributeValueBeans.find { objectAttributeValueBean ->
objectAttributeValueBean.referencedObjectBeanId ==
if (frontManReference == null) {"Creating a new reference (not found)")
def assignedEquipmentTypeAttribute = objectTypeAttributeFacade.loadObjectTypeAttributeBean(EQUIPMENT_OBJECT_TYPE_ATTRIBUTE_ID)
def existingEquipmentAttributeBean = equipmentAttributeBean.createMutable()
def equipmentValueBean = existingEquipmentAttributeBean.createObjectAttributeValueBean()
} else {"Equipment already set!")

Short flow:

  1. Get object
  2. Get object attribute
  3. If empty create new and set value
  4. else load value make it mutable and add(expand) a new value


Hope this helps


Dear community

I need some help,.. please...!

I'd like to update a current object (via customListener in groovy).

I need set a referenced object for a attribute (that does'nt contain a singleObject).

My object I want to update is an ASSET.
The attribute is called ROOM.

The referencedObject for this attribute is a special object into the ROOM.objectType.
I can figure out the special object by "iqlFacade.findObjectsByIQLAndSchema".
The result represents the object I want to set into the attribute ROOM.

I tried out the very good example above, but my script always break off.
Because the object attribute is empty, I create a new object attribute and want to set the value, but I get something like this: newRoomValueBean = [null(643644)]
I lost the overview.

Could you possibly describe, what the next steps would be?

Do I have to create a new ObjectAttributeValueBean?
Do I have to add the object ROOM to the ASSET-Object?
Is it possible to use setReferencedObjectBeanId, but how does it works?

Thanks in advance and best regards, Julia

Okay, I've solved it!

I need to use the following procedure to update an available attribute of type referencedObject:

//Searching for InsightObject Room
def availableInsightRoomObjects = iqlFacade.findObjectsByIQLAndSchema(2, "objectType in (ROOM) AND ROOMTYPE = \"SRVC\" AND Location = " + sourceInsightAttributeLocationValue) //Location depends on other referencedObjects of the cfCurrentInsightObject

//Create a new reference for roomAttribute
def assignedRoomTypeAttribute = objectTypeAttributeFacade.loadObjectTypeAttributeBean(destinationInsightAttributeRoomId)

//Create a mutableAttributeBean of assignedTypeAttribute
def mutableRoomAttributeBean = assignedRoomTypeAttribute.createMutable()

//LoadObject from searchResult
def referencedRoom = objectFacade.loadObjectBean(

//GetName of referencedObject
def newValue = referencedRoom.getName()

//Create new AttributeBean based on: currentInsightObject(customField), existingAttribute, newValue
def newObjectAttributeBean = objectAttributeBeanFactory.createObjectAttributeBeanForObject(cfCurrentInsightObject[0], mutableRoomAttributeBean, newValue);

mutableRoomAttributeBean = objectFacade.storeObjectAttributeBean(newObjectAttributeBean);

Some if/else-Statements will make it a bit prettier. 

Best Regards, Julia

Like # people like this

Hi There, 

Appreciate if you can provide script advise please.

I'd like to apply the same logic but for Get object, I'd like to particularly get objects having inboundreference(Name=xxx) then proceed with the rest of the logic flow

  1. Get object 
  2. Get object attribute
  3. If empty create new and set value
  4. else load value make it mutable and add(expand) a new value

Been struggling for a while how to achieve this :)

Thank you

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