Update Custom Field Drop down values based on JQL query.

Sooriya Rajan July 10, 2024

I need to update the single select drop-down custom field values based on a JQL query. If the issue type is 'Task' and the status is not 'Done', I want to pull the value of the 'Customer unique ID' field and update the single select drop-down custom field accordingly.

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Sooriya Rajan July 10, 2024

For example, if the JQL query returns 5 issues, I want to pull the 'Customer unique ID' field value from these 5 issues and update those values in the 'single select' drop-down field. Is it possible to achieve this with the help of an automation rule?

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John Funk
Community Leader
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July 10, 2024

Hi Sooriya - Welcome to the Atlassian Community!

You can do that with an automation rule. 

Susan Waldrip
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 10, 2024

Hi @John Funk , would you provide a bit more detail on how to use automation for this? It's something I haven't gotten to work correctly, either. Thank you!

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 10, 2024

@Sooriya Rajan  - You are wanting to update the list of values in the dropdown? Or the value that is present in the field? If it is the first, then no, you cannot do that. If it is the second, which value of the ones returned in the query would be used? 

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