Uninstall button for add-on not available

I have installed the "Tempo Timesheets" add-on. It's not what I was looking for and now I want to uninstall it. In all the documentation I see there should be an "Uninstall" button, but I see no such button in the "Manage add-ons" screen of Jira. I am the administrator of the system...

Does somebody have a clue what is wrong? How can I completely uninstall the "Tempo Timesheets" plugin?

 

4 answers

Hi Peter, Disabling the Tempo plugin leaves the custom fields it installs in place. I guess disabling is not the same as uninstalling the add-on. I actually want to completely remove the plugin and all the settings it introduced when I installed it. Any clue how to do this? Best regards, Johan.

0 votes

Tempo is a rare add-on that is bundled in cloud: it can't be uninstalled. Disabling it will have the same effect as uninstalling it.

Unfortunately that is not the case: Tempo creates custom fields that I cannot remove until the Tempo add-on itself is removed. At least that is what I am assuming. I want to remove the custom field "Account" (which is installed by the Tempo plugin), but there is an icon besides it telling me that it's locked. My theory is that this is the case because the Tempo add-on is disabled and not removed...

Luckily the guys from Tempo helped me out! It turns out that you cannot uninstall Tempo (like Robert mentioned correctly). That in itself is not nice because it leaves a bunch of things like custom-fields and components behind. My problem was that I had disabled the Tempo plugin, but in my issue forms a custom field that Tempo introduced was still required. This essentially made my whole Jira installation unusable... From the Tempo support desk i received the advise to go to Administration, Add-ons, Accounts Configuration (under TEMPO ACCOUNTS section) and de-select Default Field Configurations. That helped... Now the custom field is not required anymore in the issue forms - even though it's still in there. Still in the dark why I cannot uninstall the plugin so that my Jira installation is in the state it was before I tried the add-on. But I can work with it again.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

20,813 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you