Unexpected failure occured when creating a Kanban Board with sample data

[Andre Fortier]

When I create a new Kanban Board with sample data, I receive the following error:  

Error

Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state: expected one element but was: <com.atlassian.jira.issue.fields.config.FieldConfigSchemeImpl@9b0f3132, com.atlassian.jira.issue.fields.config.FieldConfigSchemeImpl@9b0f34f3>

After the error, I don't see the board displayed.  I tried create another board and same outcome.  I also tried restarting my computer, same outcome.  

It looks like the board is somewhat created, when I add another board, the Project Key is incremented.  

[Andy Heinzer]

Hi @Andre Fortier 

I created a support case on your behalf, please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-857968

It certainly appears to be JSWCLOUD-23326 as the cause here.  However perhaps our support team can take a closer look at your site so that we can determine which field might be causing this behavior.

Regards,

Andy

[Bill Sheboy]

Hi @Andre Fortier 

Looking at the public backlog for this symptom, this could occur when...

• trying to map a custom field in a team-managed project to the import
• trying to import a field value which does not exist, such as a Status value not setup for the project
• trying to import issue types which do not exist
• trying to import a field which is not mapped to an issue type, such as adding Story Points to an Epic when it was not configured that way

Please take a look at your import file and the project configuration to learn if any of these apply.  Unfortunately, that error message doesn't seem helpful to indicate the root cause, so investigation is needed.

Kind regards,
Bill

[Andre Fortier]

Hi,

I'm using the defaults to create a new project and selecting the checkbox to create the project with sample data.  As such, there's nothing that I'm configuring myself nor any data that I'm importing.    The defaults should work. 

I can create a new Scrum board with sample data without issues.  The problem I experience is with creating a Kanban board with the checkbox to create it with sample data.  

I don't have any data that I'm importing myself.

With the suggested items above, none of these are applicable to this situation. 

[Bill Sheboy]

Thanks, and I found another which is the symptom you described, so please take a look at the work-around in that one:

https://jira.atlassian.com/browse/JSWCLOUD-23326

[Andre Fortier]

I went through that ticket and it's unclear to me what I need to do.  I'm just learning Jira.  It appears that whoever created the ticket, had a clue as to what to do for a workaround.  I don't.  The screenshot that is provided in the workaround doesn't make sense to me given my knowledge of this product.  

Would you be able to provide a bit more context of what I need to do?  

All I'm trying to do is create a Kanban board with sample data to follow along a course.  I don't have any production products of any sort.  

[Andre Fortier]

Where can one "Customize custom fields:  Story points' and what do I need to do specifically?

[Bill Sheboy]

No problem, and I will try to help with explaining the steps.

To learn if this symptom is caused by that defect, please try this:

• Look for the gear icon at the top-right of your page for "Settings"
• Select that, and under "Jira Settings", select "Issues"
• Then on the left page, under "Fields", select "Custom Fields"
• In the "Filter by name or description" box, enter "Story Points"
• At the right side of the "Story Points" item, select the ... and then select "Context and default value"
• Compare what you see to the image in that defect
  • If you see your project listed, that may be the cause.  The defect suggests using Edit Context to remove the reference to the project.
  • If you do not see your project listed, something else is happening.  In that case, Alex noted he is asking an Atlassian person for help.

[Andre Fortier]

Thanks.  

I followed the steps.  I don't see my projects listed.  I see two fairly similar sections so I don't know if any of these are the issue.  

here's a screenshot of what I see:

---

[Bill Sheboy]

That defect I referenced was when the Story Points field had the problem and that does not appear to be the case for this one.

As it could be another field, you may need to wait to hear back from Alex contacting the Atlassian team.

[Andre Fortier]

Ok, thank you.  

[Alex Koxaras _Relational_]

Hi @Andre Fortier 

On my instance, creating a sample kanban board works as expected:

In addition, I don't see any incidents on https://jira-software.status.atlassian.com. At least not yet.

From my part, what I can do, and since you are on a free plan, is to try and find someone from Atlassian within this community to take a look at your instance.

[Andre Fortier]

Ok, please do and I would appreciate it, as I don't have any way to correct this and have no idea what else to do.  It seems to be a bug.  Thanks. 

[Andre Fortier]

I noticed that the Kanban projects I was attempting to create don't appear under Projects, however, the projects show up in project location.  I'm unable to access the projects though.  So it looks like the projects were partially created.  I can't delete the projects since they don't show up in projects lists.