Unexpected error result.

often times i get this type of error, what is the reason for it? It occurs on when i save changes and update plan set up.

 

Unexpected error result.

<!doctype html> <html> <head> <meta charset="utf-8"> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Atlassian Cloud Notifications - Page Unavailable</title> <link rel="stylesheet" href="//aui-cdn.atlassian.com/aui-adg/5.8.15/css/aui.css"> <script src="//cdnjs.cloudflare.com/ajax/libs/moment.js/2.8.2/moment.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/moment-timezone/0.2.1/moment-timezone-with-data.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/require.js/2.1.20/require.min.js"></script> <script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script> <script src="//aui-cdn.atlassian.com/aui-adg/5.8.15/js/aui-soy.js" type="text/javascript"></script> <script src="//aui-cdn.atlassian.com/aui-adg/5.8.15/js/aui.min.js" type="text/javascript"></script> <script src="//aui-cdn.atlassian.com/aui-adg/5.8.15/js/aui-experimental.min.js"></script> <!--[if lt IE 9]><link rel="stylesheet" href="//cdnjs.cloudflare.com/ajax/libs/aui/5.8.15/aui/css/aui-ie.css" media="all"><![endif]--> <!--[if IE 9]><link rel="stylesheet" href="//cdnjs.cloudflare.com/ajax/libs/aui/5.8.15/aui/css/aui-ie9.css" media="all"><![endif]--> <!--[if lt IE 9]><script src="//cdnjs.cloudflare.com/ajax/libs/aui/5.8.15/aui/js/aui-ie.js"></script><![endif]--> <script type="text/javascript"> (function () { var smartStatusBaseUrl; if (location.hostname == 'localhost') { smartStatusBaseUrl = location.protocol + '//' + location.hostname + ':' + location.port + '/'; } else if (location.hostname.indexOf("smart-status") > -1 ) { smartStatusBaseUrl = location.protocol + '//' + location.hostname + '/'; } else { smartStatusBaseUrl = location.protocol + '//' + location.hostname + '/status/'; } $('<link/>', { rel: 'stylesheet', type: 'text/css', href: smartStatusBaseUrl + 'styles/smart-status.css' }).appendTo('head'); define('smart-status/baseUrl', function () { return smartStatusBaseUrl; }); requirejs.config({ baseUrl: smartStatusBaseUrl + 'js/', paths: { backbone: '//cdnjs.cloudflare.com/ajax/libs/backbone.js/1.2.3/backbone-min', moment: '//cdnjs.cloudflare.com/ajax/libs/moment.js/2.10.6/moment.min', react: '//cdnjs.cloudflare.com/ajax/libs/react/0.14.0-rc1/react-with-addons.min', 'react-dom': '//cdnjs.cloudflare.com/ajax/libs/react/0.14.0-rc1/react-dom.min', underscore: '//cdnjs.cloudflare.com/ajax/libs/underscore.js/1.8.3/underscore-min' }, bundles: { 'smart-status-all': ['smart-status/app'] }, waitSeconds: 15 }); }()); require(['smart-status/app'], function (SmartStatusApp) { SmartStatusApp.start(); }, function (e) { console.error(e); AJS.$('#notifications').replaceWith('<div class="aui-page-panel"><div class="aui-page-header-inner"><section class="aui-page-panel-content"><h1>Page unavailable</h1><div class="aui-page-notification-description">The requested page failed to load. If the problem persists, please contact Cloud Support.</div><br><p><a href="https://support.atlassian.com/servicedesk/customer/jst" button class="aui-button aui-button-primary">Create a Support request</a></p></section></div></div>'); }); </script> </head> <body class="aui-layout aui-page-notification aui-page-size-medium" data-aui-version="5.7.0"> <div id="smart-status-page"> <section id="content" role="main"> <div id="notifications"> <div id="search-loading-spinner" class="loading-spinner" style="display: block;" align="center"> <table> <tr> <td width="100%" height="344px"><div align="center"> <svg height="97.33333333333333" version="1.1" width="97.33333333333333" xmlns="http://www.w3.org/2000/svg" style="overflow: hidden; position: relative;"><desc style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0);">Created with Raphaël 2.1.0</desc><defs style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0);"></defs><g><animateTransform attributeType="xml" attributeName="transform" type="rotate" from="0 48.66 48.66" to="360 48.66 48.66" dur="0.96s" additive="replace" repeatCount="indefinite" /><animateTransform attributeType="xml" attributeName="transform" type="rotate" from="30 48.66 48.66" to="0 48.66 48.66" dur="0.08s" additive="sum" repeatCount="indefinite" /><path fill="none" stroke="#707070" d="M48.666666666666664,25.333333333333332L48.666666666666664,8.666666666666664" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.25" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.25;"></path><path fill="none" stroke="#707070" d="M60.33333333333333,28.459407245029762L68.66666666666666,14.025650515289115" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.3333333333333333" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.3333333333333333;"></path><path fill="none" stroke="#707070" d="M68.87392608830356,37L83.30768281804421,28.666666666666664" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.4166666666666667" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.4166666666666667;"></path><path fill="none" stroke="#707070" d="M72,48.666666666666664L88.66666666666666,48.666666666666664" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.5" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.5;"></path><path fill="none" stroke="#707070" d="M68.87392608830356,60.33333333333333L83.30768281804421,68.66666666666666" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.5833333333333334" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.5833333333333334;"></path><path fill="none" stroke="#707070" d="M60.333333333333336,68.87392608830356L68.66666666666669,83.30768281804421" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.6666666666666666" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.6666666666666666;"></path><path fill="none" stroke="#707070" d="M48.666666666666664,72L48.666666666666664,88.66666666666666" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.75" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.75;"></path><path fill="none" stroke="#707070" d="M37,68.87392608830356L28.66666666666667,83.30768281804421" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.8333333333333334" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.8333333333333334;"></path><path fill="none" stroke="#707070" d="M28.459407245029766,60.333333333333336L14.025650515289122,68.66666666666669" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.9166666666666666" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.9166666666666666;"></path><path fill="none" stroke="#707070" d="M25.333333333333332,48.666666666666664L8.666666666666664,48.66666666666667" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0;"></path><path fill="none" stroke="#707070" d="M28.459407245029755,37.000000000000014L14.025650515289101,28.66666666666669" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.08333333333333333" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.08333333333333333;"></path><path fill="none" stroke="#707070" d="M36.999999999999986,28.45940724502977L28.666666666666647,14.02565051528913" stroke-width="8.666666666666666" stroke-linecap="round" opacity="0.16666666666666666" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); stroke-linecap: round; opacity: 0.16666666666666666;"></path></g></svg><p style="padding-top:1em; font-weight:500; color:#707070;">Loading notifications...</p></div> </td> </tr> </table> </div> </div> </section> <footer id="footer"> <section class="footer-body"> <ul> <li><a href="https://www.atlassian.com/cloud/status">Atlassian Cloud Status</a></li> <li><a href="https://confluence.atlassian.com/display/cloud/What's+New">Release Summary</a></li> <li><a href="https://confluence.atlassian.com/display/Cloud/Atlassian+Cloud+Documentation">Documentation</a></li> <li><a href="https://answers.atlassian.com">Answers</a></li> </ul> <div id="footer-logo"><a href="http://www.atlassian.com/" target="_blank">Atlassian</a></div> </section> </footer> </div> </body> </html> 

===============
=== Request ===
===============

URL: /rest/jpo/1.0/plan/setup/issues
Type: POST
Status: 504
Data: "{\"sources\":[{\"id\":24,\"value\":\"114\",\"type\":\"Board\"},{\"id\":25,\"value\":\"212\",\"type\":\"Board\"},{\"id\":26,\"value\":\"188\",\"type\":\"Board\"},{\"id\":27,\"value\":\"185\",\"type\":\"Board\"},{\"id\":28,\"value\":\"193\",\"type\":\"Board\"},{\"id\":29,\"value\":\"176\",\"type\":\"Board\"},{\"id\":30,\"value\":\"13203\",\"type\":\"Project\"},{\"id\":31,\"value\":\"12000\",\"type\":\"Project\"}],\"excludedVersions\":[\"11700\",\"20100\",\"20101\",\"22100\",\"22501\",\"22600\"],\"filter\":{\"includeExcluded\":true,\"limit\":5000},\"planId\":4}"

===================
=== Client Info ===
===================

User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36 
Local time: Fri Aug 11 2017 14:26:42 GMT-0700 (PDT)

===================
=== Plugin Info ===
===================

Plugin build: 1000.34.0
SEN: Unknown

===================
=== System Info ===
===================

JIRA Title: JIRA
JIRA Version: 1000.1169.1
Agile Version: 1000.1169.1
Vertigo: false

1 answer

1 accepted

1 votes

Hi @Mayya Arroyo,

sorry to hear you are running into problems. This does look like an actual bug, though. Could you raise a support request here so we can further investigate the issue please?

Thanks, sorry again for the inconvenience,

Albert Kavelar | Portfolio for JIRA

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,789 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot