Unable to use ServiceDesk

Hi all,


We have @work JIRA with ServiceDesk.

Since the last update last week we have randomly the problem that if a user calls jira.mydomain.tld/servicedesk just a JSON-string will be displayed.

In the JIRA-Log I can see that: https://pastebin.com/wPJs7rPe


Can someone help me to understand the problem? As I said, it happens randomly...

Installed is JIRA v7.6.0 (250 users license) and ServiceDesk 3.9.0 (5 users license) on a Linux-Server with CentOS 7.4.

Java's version is 1.8.0_131.


Thanks a lot for your help


1 answer

Is it the recommended Java version ?

I think so...

In the README.txt I read:


Java Runtime Environment (JRE) version 1.8 or above

Have you tried posting in Atlassian support . they would be able to help you .

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,264 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot